In order to avoid any misunderstandings regarding bookings, the following are our terms of trading.

PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM BRUNCH CLUB SWINDON YOU THEREBY AGREE TO OUR POLICY BELOW.

 

Confirmation by Customers

All Grazing Table Catering bookings are considered provisional until the receipt of a 20% deposit.

ORDERS

Returns

Due to the perishable nature of our produce, returns cannot be accepted goods. Should there be an incorrect or faulty item in your order we must be informed within 2 hours  of the product being received.

Cancellation & refund policy

Cancellations made within 4 weeks of the event date will be issued with 50% of the final balance paid along with the option to rearrange the date of the event. Cancellations made within 2 weeks of the event date are not eligible for a refund only a date change. 50% deposit is required to secure your booking and the remainder to be paid 2 weeks before order date. 

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. 

For larger bespoke orders, if your order is cancelled three months (or more) before the date booked, we will issue a 50% refund. Unfortunately we do not offer any refunds for cancellations within three months of the event, only date changes if we are told well in advance and have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given. 

Date Holding 

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates and bookings are only confirmed upon once a 50% deposit has been paid.

Produce & Availability

As some produce and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season such as edible flowers. We will always use an alternative or use more of another product to compensate.

Food Handling

To comply with UK food standard regulations it is the responsibility of the consumer to dispose of any food which has been left unrefridgerated beyond 4 hours. By agreeing to our terms and conditions the customer is agreeing to dispose of any food after this set time. Brunch Club Swindon will not be held responsible for any adverse reactions to our food consumed after this time. 

Dietary Requirements & Allergies

Please notify us of any allergy and dietary requests. Due to the food being prepared in a kitchen kitchen which contains the main allergens we cannot guarantee  guests/clients a product is completely free of traces of the main 16 allergens listed below:

Celery
Cereals containing gluten (including
Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds,
Hazelnuts, walnuts, brazil nuts,Cashews,
Pecans, pistachios and macadamia nuts)
Peanuts

General Liability

We do not accept liability for any failure to provide the service contracted which are due to circumstances beyond our control, including electricity and water failures, or fire alarm evacuation.

Public Liability

To protect ourselves against any 3rd Party Claims, Brunch Club Swindon has obtained Full Public Liability insurance.